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FAQ; Frequently asked questions 


If you still have questions send a mail at the end of the FAQ.


General Questions about Car Net-Export-Service

  • Why should I use your service ? I can buy the car myself

    Sure, you can buy the car yourself.


    You don´t need our service if:

    - You come here, talk to the seller personally and if he wants to sell to you, check the car yourself, pay him in full (19% VAT) and drive home with your new car or wait for the transporter to be sure the car is loaded. Try to get your VAT back. 


    What are your costs for a flight, train or bus to Germany, hotel for several days, export plates (if you drive the car home yourself), your time? 


    Sure, it can work fine but it is stressful and nerve-wracking. It never runs smooth. Always plan some extra days for your trip.


    You might need our service, if:

    - You don´t want to spend your time, coming to Germany for a week or longer.

    - The seller does not want to sell to you.

    - The seller does not want to sell NET.

    - The seller is a official dealership for Mercedes, Porsche …..

    - If it is a second-hand car and you want to make sure the car is accident-free or really as the dealer promises.

    - If you want to make sure, you get the car after you paid it.

    - If you are not a professional dealer with a lot of experience, who knows about all the dangers and knows how to buy a car secure. (Many car dealers use our service.)

    - If you want a new order car. A car, build for you.


    Think about it.


  • Why do you charge 3% for your service, what is included?

    We buy a car for you. 


    We pay the full price including VAT, you pay net to us. 


    We have to finance the VAT until we get refunded from the government (several months). 


    To get the VAT back, a lot documents and time is required.


    We make car buying online secure for you.


    Some expect us to search for the car for them and to include the transport.


    Finding the right car can take a lot of time. 

    We would always have to ask you if this or that car is to your liking. 

    Then talk to the dealer, ask you again if this is what you want and if the price is ok for you. 

    Calling, mails, back and forth. Usually, we have to do this many times until we have a car and dealer, that satisfies all of your wishes.


    Transporting a car from the dealer to the harbor in Hamburg, Bremen or Antwerpen can cost between 500 – and 1000 EUR. Transporting it to your country again 1500 or more.


    Please understand that we cannot do this for a 3% fee.


    If you want us to look for a car for you or finding a transport company and transport it,

    you can book a separate service. Please see price list.


    We have extra services that you can order.


    We can acquire nearly any car for you, even if the seller does not want to sell it to you or cannot sell it to you net.


    If we cannot get the car for you, you pay nothing.


  • Can I choose any car?

    Yes.


    But only cars that have VAT can be exported net.


    Cars that have no VAT, often they write "§25" or "VAT non reclaimable" (MwSt. nicht ausweisbar), come from private sellers, doctors or companies that cannot exclude VAT.


    These cars can still be exported but at the full price and you will have to pay your import tax  (if you are from outside the EU) on this price plus VAT in your country. So, these cars cost quite some money extra.


    If you are a private buyer, living in the EU and you want to buy a new car in Germany, younger than 6 months and less than 6.000km but the seller cannot sell net because originally from private. Contact us, we may be able to help, to get this car net.


  • What makes the car buying with DI-Net-Export secure?

    We are your partner when you buy a car net in Germany. You are not alone.


    "21 years of experience and trust from our customers are your security."


    We buy the car for you and you buy the car from us.


    We make sure that the car is as promised by the dealer or in the advertisement.


    If you want (see price list) we offer a car check at the dealer to make sure that the car is as promised. (recommended for used cars)


    We buy the car for you and pay it full. In most cases, you just pay us when the car is ready for shipping. Not before

    That means you are sure the car is there and the transporter will load it.


  • Can I buy any car net in Germany?

    Yes.


    But only cars that have VAT can be exported net.


    Cars that have no VAT, often they write "§25" or "VAT non reclaimable", “VAT non refundable”, “VAT non deductible” (MwSt nicht ausweisbar), come from private sellers. (meaning; the person who owned this car before was someone who cannot deduct taxes)


    Such a car, can still be exported but at the full price (gross) and you will have to pay your import tax on this price.


    In this case, no VAT deposit is required.


  • Can you offer EUR1 documents?

    No!!


    Only the manufacturer can provide EUR1 documents and will not do so.


    If EUR1 is required by your country, we cannot help you. Please check your countries import requirements.


    In some rare cases, if it is a car older than 2 years, we might get EUR1 but have to inquire with the manufacturer who charges a lot for that document. Inquiry to delivery, might take several months. In this time the car would be at the dealer or our place and has to be financed.


  • I am a private person outside of the EU; can I buy a car net in Germany?

    Yes.


    In third countries (outside EU) you can always buy without VAT, also as private person.


    If you are a private person looking for your dream car online, we will make sure you get what you want. No matter if it is an order car, new car or pre-used/second-hand vehicle.


    Our fee 3% (Min 1.500EUR for vehicles with the car´s net price of less than 50.000EUR.)


    We will charge 19% VAT deposit, which you get back as soon as you send the required documents.


    Please mind, even as a private, you will need to pay VAT in your country, not in Germany.

    We will sell the car net to you.

    Otherwise, you will pay VAT here and in your country (twice.)


  • Do you also offer your services for private EU buyers?

    Yes.


    Check the official website of the EU, change it to your language.


    https://europa.eu/youreurope/citizens/vehicles/cars/vat-buying-selling-cars/index_de.htm#buying


    If you are EU resident, you can buy without VAT when it’s a new car (younger than 6 months from first registration and less than 6000 km)


    You will have to pay VAT where you register the car. VAT is due on the total price of the vehicle, i.e. including all additional equipment and ancillary costs such as delivery costs.


    If you buy a used car, you do not have to pay VAT in Germany but the seller is not required to sell the car net to you. He might charge VAT. However, you must register the vehicle in the country where you are permanently resident and also pay registration fees and road taxes there.


    If you have paid VAT twice  – in Germany and in the country of registration – you are entitled to a refund. You must first apply for this from the seller or – as a second step – from the tax authorities in Germany. That is very time consuming.


    We will sell the car net to you (our fee 3% on net car price min 1.500EUR with car´s net price under 50.000EUR) with a VAT deposit of 19% and repay you as soon as you send us the documents that the car is registered in your country.


    Please check this link for EU Tax information in your language


    https://eur-lex.europa.eu/legal-content/DE/LSU/?uri=CELEX:32006L0112&qid=1445250910636


  • I have a company and want to buy a car in Germany do I have to pay a VAT deposit?

    If you have a company based in the EU and have a VAT number, we will not charge a VAT deposit.


    For Companies outside of the EU if your company is:

    1. older than 3 years (established or registered more than 3 years ago), VAT deposit 10%
    2. Younger than 3 years (established or registered less than 3 years ago), VAT deposit 19%

  • Is it possible to order a car, build to my wishes, own configuration?

    Yes. 


    Please inquire. For order cars, different rules apply.


  • Is it possible to buy a car outside of Germany and use your service?

    Yes.


    Please mind, all cars that we buy outside of Germany, we have to ship back and import them to Germany first. 

    Only then we can export them. 


    Additional transport costs and time is needed. 


  • I am from Georgia, Azerbaijan, Uzbekistan, Kazakhstan, can I buy a car in Germany?

    If you live or your company is based in Georgia, Azerbaijan, Uzbekistan, Kazakhstan,

    please be aware: 


    Due to export restrictions to these countries, there is a special  export requirement.


    You will need a End-User-Certificate.


    Private buyers and companies have to prove and guarantee, that the car they buy in the EU, will stay in your country and cannot be sold to another country.


    Our fee is 3% of the net price or 1.500 EUR, for cars with a net price of less than 50.000 EUR.


    The VAT deposit is 19%, which you will get back as soon as your car has arrived in your country and you send the required documents back to us.


  • I am from Russia, Belarus can I buy a car in Germany?

    Due to export restrictions, by law, we are not allowed to sell any car to these countries.


    We are sorry, we cannot serve you at the moment.

  • I do not speak English good, can you help me to talk to the car seller?

    Yes.


    Please contact us. 

    Use Google translate and tell us what you need. 


    For a fee of 200EUR we will try to find 2 or 3 offers and talk to the dealer, if you like the cars. 


    The 200 EUR you paid, will be subtracted from your 3% fee. (200 EUR paid for service, if you find and buy a car under 50.000 net, fee now 1.500EUR – 200 = 1.300EUR) 


    If you cannot decide or do not want to buy we keep the 200 Euro for our work and time we invested.



Procedures, how to buy a car net in Germany

  • How to find a car in Germany?

    Please check the internet platforms.


    Search for what ever car you want.

  • I found a car, what do I do next?

    1. Talk to the dealer, negotiate, tell him you have a German partner who will buy the car (do not tell him who your partner is, at the moment), so it is a gross price sell (price with VAT). That is more interesting for most car-dealers (less documents)
    2. Contact us, with the information that you found a car.
    3. Send us your company registration / trade license, ID or passport copy of your CEO, full name and address. 
    4. We will send you our company information. This, send to the dealer.
    5. He will send us the purchase contract and we buy the car for you.

  • I want to buy a new car. I was told by the official dealership, they don´t sell to me. Why?

    Official dealerships are not allowed to sell new cars to customers outside of Germany or car dealers.


    Used cars, older than 1 year, they maybe sell to you.


    We can offer for a fee of 10% of the net price, to buy a new car (eventually even from official dealers) and sell it to you on net price without VAT. Please inquire first.


  • How do I know if the car dealership is an authorized/official dealer for Mercedes-Benz, Porsche, Ferrari, Lamborghini, Bentley, Rolls Royce…?

    On the car selling platform in the internet where you found the car, go to “Dealer info”. (look for the word „Vertragshändler“ (official …dealer) and/or a Logo of the brand.) 


    If in doubt ask us.

  • Why is the contract not from the original seller?

    In order to protect you financially and to make a net purchase possible, we have to buy the car first.


    You pay the same price as we did, just net +our fee of 3%.


    We have to pay the full price including 19% VAT. But sell it to you net.


    The whole process is very transparent.

  • Why can it be important to check the offer or car?

    You never know!!


    Trust, is great but to be careful, is better.


    For new cars it is important to check the sellers reputation. 


    Does he really have the car?


    Is the options list correct?


    For used cars it might be essential. You never know until you check the car personally at the seller. You do not want to find out it had an accident after it has arrived in your country. 



Transport, national and international

  • How do I transport my new car to the harbor or airport?

    Please understand, transport is NOT included in our 3% service fee.


    You can pick up the car at the original seller yourself or with your own transport company.


    On extra costs, we can organize transport for you.


    There are different options you can choose.


    - Insured transport, on open or closed trailer or car transporter, to harbor or airport.



    Prices vary, depending on distance from car dealer to harbor or airport.

  • Do you organize the transport to the harbor?

    Yes, for a fee (please see price list)


    Normally the buyer, has preferences for a car transport company.


    If you don´t have any, we can arrange a transport for you. We will call 3 different companies and give you the estimates. 

    Price and transport day.


  • Is the transport, of my car, to my country included in the 3% fee?

    No!


    Transport to your county is not included.


    Prices vary depending on distance to your country and way of transport.


    - Truck, by road

    - RoRo (Roll on, Roll off) ship

    - container ship 

    - airplane.


    e.g. prices for transport, actually paid 2022-23 


    - Model 3 Performance RoRo to Alexandria, Egypt 1100, - EUR

    - Ferrari Purosangue RoRo to Dubai 1450, - EUR

    - 992 GT3 RS Airfreight to Qatar 16.500, - EUR


    just to name some. Each transport has to be evaluated individually.

  • Do you organize the transport to my country?

    If you want, we can organize transport for you, for a fee. 


    Please see price list.

  • What is the difference between RoRo and Container ship?

    RoRo: is a big car transport ship. 

    Cars are driven on that ship and parked and secured. (Roll on, roll off) 


    Container: means the car is stored in a container (20Ft) and transported on a cargo container ship.


    This is more secure and recommended for more expensive cars.


  • How much will the transport to my country cost?

    This depends very much on the way of transport and distance to your country.


    Examples we actually paid in 2022. Prices vary on distance.


    1. Tessla Model 3 Performance RoRo to Alexandria, Egypt 1100,- EUR
    2. Ferrari Purosangue RoRo to Dubai 1450,- EUR
    3. 992 GT3 RS Airfreight to Qatar 16.500,- EUR

    All prices shown, plus costs of transport to harbor or airport. 

  • When do I have to transport the car first to DI-Auto before shipping?

    - If you buy a car outside of Germany. Law requires us, that in order to make a net sell, the car is shipped from Germany. 

    We cannot buy a car in another EU country and ship it directly from there.


    - If you want the car to be serviced from a service center, it might be necessary to bring the car to us first.


    - If you want to change parts of the car, e.g., rims or other parts. 


    Please see price list.



Payment

  • When do I have to make a down payment?

    Down payment is not always necessary. Please ask when you inquire.


    Sometimes, depending on car and situation:

    You pay 15% of the net purchase price as down payment when you decide to buy a car with us.


    Imagine, someone contacts us to buy a car for him. 

    We buy this car and he decided not to take it. Now we have a car on stock, that might be hard to sell or can be sold only with a big loss. 


    The down payment is a guarantee for us, that you take the car we buy for you.


    The down payment will be subtracted from your final payment.


    If you want an Order-car, a car build especially for you.

    We have to make a down payment to the manufacturer as well. 

    The amount might vary from 15-20%



  • When do I have to make the final payment?

    When we have a date for pick-up of the car. 


    Now, please pay the remaining balance of the net purchase price +3% service fee +10% or 19% VAT deposit to us.


    -You can pay the moment the driver of the pick-up truck confirms he has the car and is ready to load, if you can make a swift money transfer (5min), the driver usually waits. 


    -If you make a usual bank transfer, make sure we have received the money latest the day before the car is to be loaded.


    Important: Do not forget, we cannot load the car if final payment has not been received. 


    Money transfer might take some days, depending on your bank and way of tranfer. 


    The car will only be loaded after we have received the balance. 


    If the car cannot be loaded because the money has not arrived, the buyer has to make a new appointment and pay the extra costs to the transport company.


    You might also miss your ship and also here extra costs for new booking might arise.



  • What is a VAT deposit?

    VAT deposit, is a security for the seller, in case he sells the car net to you, that you really export the car. 


    Normally if you buy a car in Germany, you pay the net price + 19% VAT. Usually, you can apply to get the 19% back as soon as you can prove the car was exported and has arrived in your country.


    If the seller cannot prove to the tax department, that the car was exported, because he did not receive the required documents from the buyer, he (the seller) has to pay the 19% VAT to the tax department.


    We only ask, in most cases, for 10% deposit and repay you quickly after we have received the required documents.


    In some cases, we have to ask for 19%, that we will pay back quickly as soon as the documents arrive.


  • When do I get the VAT deposit back?

    As soon as you can prove to us, that the car has arrived in your country and we have received a conformation that the car is registered. Then we will immediately send the deposit back.


    We guarantee quick payment.



  • Do I have to pay the VAT deposit if I buy a car from your stock?

    Yes. 


    VAT deposit is a security for the seller.

  • Do I have to pay your 3% fee also if I buy a car from your stock?

    No!


    The 3% fee only applies when we have to buy a car for you from someone else.


    Our cars are all checked and export ready.





Extra Services

  • Do you search for me for the car I want and is this included in your fee?

    No


    We can search for you but it is not included in our small 3% fee.


    Our service is net-export, buying the car you want and selling it net. For this we charge only 3%.


    Searching, talking to the dealer, negotiating, giving back all information to you, re-negotiating, asking you if all is as you would like, can be very time consuming and is not included.


    You know what you want, what your limits are (price), what you expect and so on. We always have to ask back to you, if this or that is ok for you. That is difficult and takes time. 


    We offer search service for a  fee of 200 EUR. That includes a min of 3 offers for cars.


    If we cannot find, the car you want, after a max. of 8 hours working time, you can decide if you want us to continue to search for an extra fee per hour.


  • I want to make a car check before I buy it, is that possible?

    Yes, 


    this is possible and highly recommended for used cars.


    We will drive to the dealer, where you found the car and check it according to our Used-Car-Checklist which we use ourselves when we buy a used car. 

    This check takes a minimum of 2.5 hours.


    In this time, we can send real time information to you with pictures of everything we find.


    After the check, we can give you a recommendation if you can buy this car or better not.


    The check costs 450 EUR + 1.10 EUR/km to travel from Bad Tölz to dealer and back.


    If you want us to drive the car directly back to our company, we can arrange that.


  • I want to make a car service before transport

    Yes


    In this case we normally have to bring the car to our company first.


    It might take time to get an appointment at the manufactory service point.


    Depending on the service we cannot give any estimate about the actual costs. 

    This has to be paid separately.


    We charge 25EUR/hour for our driver to drive the car there and if it is a small service, wait for it.


    Bigger services might take a day, so we have to get there and back and again the next day. 


    If you want the car brought on a trailer to the service center: it is 170 EUR each way.

  • I want to change some items on the car before transport

    Yes.


    If you want to change or add some items on your new car, the car has to be brought first to our company. 

    Please check in the internet what items you want to change and order them and send them to us.


    We will bring the car to a garage to change the items (driver 25EUR/hour, or transporter for new cars, if you don´t want extra kms, min. 170 EUR per way).  

    Cost for the garage for mounting items e.g., different rims, bulbar …. have to be paid separately before.


    If you want us to search and order them, we charge 15EUR/hour for searching.


    You can order parts in Germany, if they are cheaper here and we send them together with your car to be mounted in your country.


    Note: If you want to put a foil on the windows to darken them. In Germany it is only allowed to tint rear windows not the front windows, even for cars that are for export. 

    Waiting time for an appointment takes up to 12 weeks!



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